Appointment Policies

** Please read the following information before arriving for your scheduled appointment**

  • If this is your first appointment: a Massage Therapy Intake Form will be emailed to you within 24 hours of your booking. This form is to be filled out prior to your appointment to reduce time spent in the waiting area. If you do not want to fill it out digitally please print it off and bring the filled out copy to your appointment so it can be added to your client file.

    • If you would like to direct bill an insurance company please bring your insurance card with you to fill out the Direct Billing Consent form at your first appointment.

  • Payment methods currently accepted are: Direct Billing, E-Transfer, Interac, Visa, Mastercard or Cash.

    • Direct Billing currently accepted for Alberta Blue Cross, ASEBP, Canada Life, Manulife, Sun Life, Chamber of Commerce, ClaimSecure, Industrial Alliance, Group Source, Johnston Group Inc, Maximum Benefit, Johnson Inc, GreenShield and more. If you have questions about a particular insurance plan not listed here please contact us and we would be happy to guide you.

  • Please arrive no more than 5 mins ahead of your scheduled appointment. This is to ensure only one client will be in the clinic at one time and the practitioner has enough time to fully clean and disinfect all surfaces prior to your appointment .

  • No Show Fee: If you do not show up for your appointment without contacting Karmic Balance Massage ahead of time a fee of 50% of the service missed will be charged at your next appointment. There is no penalty for last minute cancellations at this time I will accept these via Call or Text*.

    Covid-19 Specific Policies:

  • Masks are now optional for clients. Your practitioner will still be wearing one for the duration of your appointment.

  • Treatment room and waiting area are thoroughly cleaned and disinfected between each client using disinfectant approved by Health Canada to help curb the spread of Covid-19. There is a minimum of 30 minutes between each client to ensure ample time to get the space ready prior to your arrival.

  • Please Cancel your Appointment if you are Ill. Contact Karmic Balance Massage by phone, email, or text to reschedule your appointment if you have any symptoms of any illness. *There will be no fee charged for last minute cancellations so long as we are notified prior to your appointment time.